ICT Accessibility / Specific Needs Connecting and expanding your world

We're committed to providing easy access to a range of offers and services suitable for persons with various disabilities. Together with organisations for disabled persons we place special focus on meeting the needs of senior citizens, persons with visual impairments, and persons who experience communication barriers (Deaf/deaf, hard of hearing, hearing impaired, deafblind, and those with speech impairments). By meeting these specific needs, we enable you to stay connected, live a better life today and build a better tomorrow.

Explanations of disabilities and senior citizens
  • Senior citizens

    Refers to persons over the age of sixty years.

  • Persons with visual impairments

    Refers to those who are blind, partially sighted or have low vision.

  • Persons with communication barriers

    Refers to those who are Deaf/deaf, hard of hearing, hearing impaired, deafblind, and speech impaired.

  • Persons with visual impairments
    • Register your disability to get communication about special offers.
    • Discover devices with the accessibility features that work best for you.
    • Get the most out of your phone by learning how to activate VoiceOver & TalkBack.
    • Get services tailor-made for persons with visual impairments.

  • Persons with communication barriers
    • Use Vodacom and ER24 SMS Emergency Services.
    • Register your disability to get communication about special offers.
    • Get access to exclusive services.

  • Senior Citizens
    • Discover an easy-to-use phone with the features that work best for you.
    • Register as a senior citizen to get communication about special offers.

Priority

We understand that your cellphone is your lifeline. As a person with a disability, your device will be prioritised when you book it in for repairs (depending on the nature thereof). During the book-in process, remember to inform the consultant that you’re a person with a disability so that they can prioritise your repair.

Register your disability (Voluntary)
  • Find out about deals as they become available

  • Get information about resources for users

  • Find out about services


Or call 082 12580, FREE from a Vodacom number or email specificneedsregistration@vodacom.co.za

Customer Care and product information
  • Product information and general queries

    Email
    12580@vodacom.co.za
    Tel
    082 12580 (FREE from a Vodacom number)
    SMS
    12580
    (from any Vodacom number)
    Chat
    My Vodacom App
    For all Contract and Prepaid customers with communication barriers, who've registered their disability.

    Account-related queries
    See all Vodacom Customer Care numbers and shortcodes for account-related queries.

  • Your feedback will help us improve!
    Simply tell us what you think about our Specific Needs services. We welcome all comments, compliments and suggestions. To share information about accessible technology, send an email to:

    specificneedsqueries@vodacom.co.za

    Note: This email address is exclusively for the use of persons with disabilities

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